This is just an image! On the right-hand sidebar you can enter your netgenus Session ID for actual remote support

Starting NOW (successfully tested & wow, it works great), netgenus solutions clients can get online remote support for only $35/hour! That means that you can phone in or email-in to arrange a time for a remote support session, visit www.netgenus.com, enter the session ID you are given into the “Session ID” box, and voila, receive computer support without leaving your seat.
This service is powered by Zoho.com (to be specific, “Zoho Assist“), part of the absolutely excellent suite of tools & services by Zoho.com.